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Jez Expertise

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"Do not go where the path may lead. Instead, go where there is no path and leave a trail"

Ralph Waldo Emerson

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Professional Resume

"Do or do not. There is no try."

- Yoda

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November 2022 - April 2023

Operations and Acquisitions Manager

Worked as an Operations and Acquisitions Manager for a Real Estate Investor / Realtor in Stafford, Texas

Work Includes:

  • Hiring, training, and managing team members

  • REI reply CRM management 

  • REI reply website creation

  • Quality assurance of calls, texts, and emails sent

  • REIreply campaign and workflow creation and management

  • KPI and Timesheet tracking

  • Running comparables

  • List preparation and upload

December 2021 to October 2022

Work from Home Virtual Assistant / Cold Caller / Executive Operations Manager

Works as a Virtual assistant for a Real Estate Investor in Grapevine, Texas.

Work includes:

  • Reminds my boss of his meetings and upcoming events - personal and work-related

  • Facebook page management such as approving or declining posts, checking and responding to messages, checking notifications, posting properties for sale, and looking for properties following MAO

  • Instagram: Follow, like, and comment on photos of 10 - 20 people every 30 minutes to increase engagement, unfollow 200 up to max limit people a day, check messages, check engagement groups

  • Check and responds to inbox and voicemail messages using Google Voice

  • Check and responds to emails in Zoho

  • Creates job posts in Onlinejobs.ph

  • Responding to applications and interviewing applicants

  • Once hired, I train cold callers on how to use CallTools and how to do calls properly following the script

  • Once cold callers are already taking in calls, I monitor their performance from time to time to make sure that no one is sitting on post-call. I also do call listening to check the quality of the submitted leads.

  • I double-check the submitted leads in Podio and sort them according to their temperature.

  • Skiptracing data sent by the clients and uploading it to their CallTools manager dashboard

  • Create a purchase agreement for properties to be signed by both seller and buyer via Docusign and check details on Propstream

  • Collect the hours rendered by callers for the week

  • Collects payments from clients every Friday

  • Video calls with clients for meetings

  • Set up meetings for my boss, the clients, and the Cold Callers via Zoom or Skype

  • Wait for my boss to send the caller's salary to my Paypal account and distribute the callers' pay to their PayPal every Monday

  • Getting clients to provide them with cold calling and skiptracing services

  • Calculating profit and trend every week

  • Manages a maximum of 25 callers distributed to 12 clients

  • Cold calling (CallTools) and Cold Texting (REIreply)

April 2021 to January 2022

Billing and Tech Representative
Campaign: Arlo Home Security

Assists customers from the United States, Canada, and Australia regarding their billing concerns and walk them through the processes in their account from opening to closing an account to subscribing and unsubscribing. I also provide technical troubleshooting assistance for cameras that are not working properly as well as providing walkthroughs on their online web dashboards and apps which includes collecting HAR Logs.

January 2020 to July 2020

Billing and Sales Representative
Campaign: AT&T

Assists customers from the United States regarding their billing concerns as well as minor technical issues. Pitch and obtain customer needs and wants to create a sale for mobile phones, mobility, internet, telephone, and cable services. I was able to close 2 to 4 Mobile phone sales in a month and hit the metrics resulting in performance bonuses.

August 2018 to September 2019

Billing and Sales Representative
Campaign: AT&T

Assists customers from the United States regarding their billing concerns as well as minor technical issues. Pitch and obtain customer needs and wants to create a sale for mobile phones, mobility, internet, telephone, and cable services. I was able to close 2 to 4 Mobile phone sales in a month and hit the metrics resulting in performance bonuses.

Portfolio

Jezel Catunao

Bachelor of Science in Business Administration (Major in Marketing Management) graduate, Customer Service Representative, Billing and Sales Representative, Technical Support, Virtual Assistant, Cold Caller

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Selected works 2018 to 2022

Learn More
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Feedbacks

"I am still learning."

- Michaelangelo at age 87

I wanted to say Jezel I am thankful for you and really appreciate your work, you make a difference in my life!

Garrett

I just wanted to let you know Jezel how much I admire your dedication and hard work regarding the services as a VA / Operations Manager. You always are doing an amazing job!

Cristian

If you need prefessional, reliable, trustworthy VA work, please inquire with Jezel Catunao Amolo! I have personally worked with her and vouche for her 100%. You will not be disappointed by her wide variety of skills and amazing attitude & personality!

Frank

You're so helpful! Thank you!

Albert

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Get in Touch

Interested in learning more about me, my work or how we can collaborate on an upcoming project? Feel free to reach out anytime, I would be more than happy to chat.

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